The Mediation Panel offers an informal and flexible dispute resolution process for commercial espresso equipment owners and espresso service companies. The Mediation panel assists both parties by clearly defining issues, helping parties to understand each other's position and to help guide them toward their own resolution.
The Mediation Panel is comprised of reputable and active commercial espresso service technicians with extensive field experience. The primary purpose of the mediation panel is to evaluate technical performance and technician conduct for the on-going development of a national standard of procedures for U.S commercial espresso service providers.
The Espresso Service Network provides mediation as a non-judiciary public service.